%20(1).jpeg)
We are currently experiencing service disruptions due to a nationwide outage with Amazon Web Services (AWS), which is affecting several of our systems and third-party platforms.
Impacted Services (as of now):
- Loan application platform
- Rates on Website
- Online bill payment service
- Call Center – calls may not connect or may drop unexpectedly
We understand how frustrating this may be and appreciate your patience as we work with our partners to restore full functionality. AWS has identified the issue, but a full resolution may take 1–2 days.
What You Can Do:
- If your call to our Call Center or Asset Recovery team does not connect, please try again later.
- For urgent matters, consider visiting a local branch or using online/mobile banking (if available).
- We will continue to update this page as more information becomes available or additional services are impacted.
We sincerely apologize for the inconvenience and thank you for your understanding.
If you have questions, please contact us at (800) 222-7228 or visit your nearest Sierra Central branch.
