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SIERRA CENTRAL SYSTEM UPGRADE

October 8-10, 2022

Sierra Central is updating our Member experience. This upgrade will provide Members with a more modernized banking approach, better technology and simply a way to make your financial services easier with Sierra Central. While Sierra Central strives to make this upgrade as seamless as possible for Members, we are making a few changes you will need to be aware of. These changes will directly affect you and your account(s) and will require some attention as we near October 7, 2022, 6 p.m.

Please check back, right here on this webpage, for updated information, as we progress forward with our System Upgrade.

Stay Connected with Sierra Central

Customer Service Representatives are available to help!

1 - Contact us by PHONE at, 1-800-222-7228.
2 - Prefer in-person, visit a Sierra Central BRANCH.
We have 20 located in the North State. Visit our Branch page or set up an appointment to ensure you don't have to wait.

Extended CALL CENTER HOURS

Friday, October 7 @ 7 a.m.
thru
Thursday, October 13 @ 7 p.m., available 24-hours

Friday, October 14 thru Saturday, October 15,
available 7 a.m. - 7 p.m.

October 17, forward we are able to assist Members
Monday - Friday 7 a.m. - 7 p.m.

Additional Resources

Check out some of the printed communication, about our System Upgrade, that was mailed to Members!
Prefer to listen vs. read! Check back for "Key Changes" by way of video communication.

Upgrade Timeline

System Upgrade / October 8-10, 2022
Our branch offices will be closed Friday, October 7 at 6 p.m. until Tuesday, October 11 at 9 a.m. We will be working behind the scenes during this time to ensure a successful completion to the Upgrade, but offices will be closed to the public.

Friday, OCTOBER 7, 2022
LIMITED BANKING SERVICES
There will be limited banking services through the holiday weekend. Prior to this date, Automatic transfers/payments are changing to occur one time a month, on payment due dates. If this affects you, please contact us before 10/8/22.

UNAVAILABLE (starting 10/7 at 6 p.m.): Online Banking, Mobile Banking, Mobile Deposits, Bill Payer, Zelle and Bank-by-Phone.

Saturday, October 8, 2022
LIMITED BANKING SERVICES
Limited banking services continue.

UNAVAILABLE: Online Banking, Mobile Banking, Mobile Deposits, Bill Payer, Zelle and Bank-by-Phone.

Sunday, October 9, 2022
LIMITED BANKING SERVICES
Limited banking services continue.

UNAVAILABLE: Online Banking, Mobile Banking, Mobile Deposits, Bill Payer, Zelle and Bank-by-Phone.

Monday, October 10, 2022
BANK HOLIDAY CLOSED TO THE PUBLIC
Sierra Central will be working behind the scenes to help Member experience! Limited banking services continue.

UNAVAILABLE: Online Banking, Mobile Banking, Mobile Deposits, Bill Payer, Zelle and Bank-by-Phone.

If you're a Sierra Central VISA Credit Card holder, activate your “New” Sierra Central VISA Credit Card and begin using 10/10/22.

Tuesday, October 11, 2022
BRANCHES OPEN TO THE PUBLIC
Sierra Central is now open and operating under our newly upgraded system!

Staying the Same

UChoose Rewards
A program where you shop, use your SCCU VISA credit card, earn points and choose the perfect reward for your spending!

Reward accounts, currently set up, will transfer over accrued points to a new UChoose Rewards account. Your login will remain the same. Please login to ensure your points have transferred and account is active. PLEASE NOTE, it could take up to 2 weeks for your current points to transfer. To access UChoose Rewards visit, www.uchooserewards.com.

Sierra Central Routing #
This nine-digit code identifies our institution and is where Members go to direct the exchange of funds to and from one another.

The routing number will remain the same, 321174770.

Impacted Services

Sierra Central ATM’s will be available and should not experience any downtime, however, to prepare for possible downtime, please withdrawal anticipated cash needed prior to October 7 at 6 p.m. ATM Deposits made, will be available after the Upgrade is complete. The ability to check account balances at the ATM or on your ATM receipts, will not be available until after the Upgrade.

Co-Op Network ATM’s will not experience any changes!

Electronic Banking Services (Online Banking, Mobile Banking, Bill Payer, Zelle and Bank-by-Phone), will be unavailable starting October 7, 2022, at approximately 6 p.m. PT and will remain offline until the Upgrade is complete. Previously scheduled Bill Pay transactions scheduled through October 7 will not be interrupted. Members should register for Online Banking as soon as possible for your Bill Pay details to update, and for payments to continue as scheduled.

Debit & Credit Cards will be available over the System Upgrade weekend; however, activity will be limited. Please prepare for anticipated needs or possible interruptions.

Credit Card account holders will receive new Sierra Central Visa Credit Cards. Please watch for your new Credit Card and activate on or after October 10, 2022. IMPORTANT – Do not destroy your current Sierra Central Credit Union Credit Card until after October 10, 2022. You will be able to use your current Credit Card through October 9, 2022, with your new Credit Card ready for use on October 10, 2022, once you have activated it. Although your current Credit Card will be active through October 9, 2022, please prepare for possible interruptions during the System Upgrade weekend. IMPORTANT – Please make any payments to your Credit Card before October 6, 2022. Payment processing will not be available after 3 p.m. on October 6, 2022. If payments are received after the cutoff date/time of October 6, 2022 at 3 p.m., payments will be held and posted on October 10, 2022 with an effective date of when it was received.

Changes to Your Accounts & Services

New Account Numbers
You will be assigned new account numbers, effective October 11, 2022. You will be able to locate your new account number(s) on statements or by logging into Online Banking. Your Checking Account number will remain the same and is located on your printed checks including the check digit. If you have used this number, prior to setting up any payments or deposits, no action is needed on your part. While we will continue to honor deposits, withdrawals and payments made using any of your current account numbers, we do encourage you to eventually update your new account numbers with your other financial services and/or payment/deposit providers.

Scheduled Payment Transfers
Internal payment transfer system that a Sierra Central Financial Services Associate would have helped you establish.

After our System Upgrade, scheduled payment transfers will change to processing on the payment due date only for the payment due amounts. If this affects you, you can set up your payments and transfers through Sierra Central Online Banking. Our Online Banking service will provide you with better management of your accounts and the ability to set up, schedule, or make changes to payments and transfers at your convenience from anywhere by logging into your Online Banking.

Please make changes before October 8, 2022, by contacting us at 1-800-222-7228 or by visiting your local branch

Statements
After the System Upgrade, you will receive a combined statement for all your Checking and Savings accounts. This will include Money Markets and Share Certificates. You will receive separate statements for loan accounts (auto, home, VISA or personal) which will be mailed monthly. New statements will have a different look and will provide you with your new account numbers, for each of your accounts. Members will receive multiple statements for the month of October. Some statements will include transaction history through October 10, 2022 and other statements will include transaction history beginning on October 11, 2022.

Relationship Rewards
A program that offers low or no cost products and services based on a Members relationship.

This program will change after the System Upgrade. Rewards will now be awarded based on an individual relationship vs. household.

THANK YOU for your understanding!

To better serve our Members we are making some changes. We understand this will inconvenience you and we apologize. We promise it will be a much better and smoother banking experience with us moving forward. We appreciate your patience as we progress through the System Upgrade.

BECOME A MEMBER and find out for yourself, why Sierra Central Credit Union
is Northern California's premier
financial institution.