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FRAUD ALERT
Please be aware of fraudulent text messages stating that someone from out of state is attempting to log into your online banking account. DO NOT respond to the text and DO NOT click on the options (YES/NO/HELP). With these types of scams, it’s likely that if you respond, the fraudster may try to call and get further information (account, passwords, etc.) or try to install malware on your device. Contact us immediately at 800-222-7228 if you have replied or click on an option and consider having your device reviewed by your service provider to ensure the device is not compromised.
Remember, your credit union will never ask you to provide your account information or any login information. Sierra Central utilizes the following security practices to help minimize the impact of these types of security threats:
If you receive a suspicious text, don't respond. Contact us directly using a verified, legitimate source such as our phone number 800-222-7228.
5 STEPS TO AVOID BANK IMPOSTER SCAMS
A scammer contacts you pretending to be someone from Sierra Central. The call may even look like it's coming from us because the scammer uses spoofing technology to disguise the number on your caller ID so it appears legitimate. The scammer may alert you to “suspicious activity” on your account and tell you that to correct it you’ll need to provide personal information, send a payment, or reverse a payment. These are bank spoofing scams. The goal is to steal your money or private account access information like your PIN, password, or one-time access codes.
Here are the key steps to spot and avoid this type of bank fraud.
Step 1: Don’t rely on caller ID.
Watch out for scammers who may be able to spoof a phone number so your caller ID reads “Sierra Central.”
Step 2: Don’t share private account information.
Remember that Sierra Central employees will NEVER ask for your PIN, password, or one-time access codes. This information should always be private and never shared.
Step 3: Ignore requests to send a payment to solve a problem.
Know that Sierra Central employees will NEVER ask you to send money to anyone – including yourself – to "reverse a transfer," "receive a refund," or anything similar. Remember, if a correction is needed, the bank has your account information.
Step 4: Ignore transaction requests you didn’t initiate.
If you receive a one-time access code to authorize a transaction you didn't initiate, don't use the code or share it with anyone, even if they claim to be from your bank. One-time access codes should never be shared.
Step 5: When in doubt, hang up and contact us directly.
If you receive a suspicious phone call that seems like bank spoofing, hang up immediately. If you receive a suspicious text, don’t respond. Contact Sierra Central Credit Union directly using a verified, legitimate source such our phone number 800-222-7228, visit our website at sierracentral.com.
How to report bank spoofing
If you sent a payment or shared private account information related to a bank spoofing call, contact us at 800-222-7228 right away.
If you received a suspicious call but did not respond, send a payment, or share private account information, email us at compliance@sccu4u.com.
If possible, please include these details:
- Call date, time, and your time zone
- Number or identification that appeared on caller ID
- Phone number the Sierra Central impersonator called to reach you
- Other details about the interaction
- Attach a screenshot of your mobile phone’s call history, if available
