Have a Concern?

Parents with their children. Most questions for Member Services can be answered by using the Ask field and button located in the top right hand corner of the page. If you have a concern or comment and would like to submit to Sierra Central, complete the fields and form below and click submit. In most cases you will receive a response within 1 to 2 business days. In some instances your request may require in-depth research, which could prolong our response.

If you are having problems logging into your Internet banking account, it is advisable to contact Member Services by telephone. If reporting a lost or stolen credit card, please call our Member Services department and choose option 9, 1, and then 2 (no emails please).

Member Services can be reached by telephone at 1-800-222-SCCU (7228). Operating hours are Monday-Friday 7:00 AM to 7:00 PM.